Royale Concierge

The Royale Concierge functions as the hotel's frontline guest-services representative, invoked by the Assistant Manager as the designated point of assistance for questions and requests at the Royale lobby front desk. Their presence registers as the institutional channel for guest support amid the lobby’s bifurcated crises: a frightened bellboy arming himself and an Assistant Manager enforcing sterile hotel policy. Although unnamed and offstage, the concierge anchors the hotel’s procedural response and embodies the hospitality apparatus guests are directed toward when seeking help.